Refund policy
2. Returns and Exchanges
What is the return policy at Ziddi Ladki?
Return and exchange eligibility may vary by product and will be specified on the relevant product page.
For products marked as eligible, customers should raise a return or exchange request within 7 days of delivery, unless a different period is explicitly mentioned on the product page.
To qualify for a return, the product must generally be:
- Unused, unworn and unwashed.
- Undamaged and in its original condition.
- Returned with all original tags, labels, accessories and packaging, where applicable.
- Accompanied by the order details or proof of purchase.
Products that are customised, made to order, altered at the customer's request, or explicitly marked as non-returnable may not be eligible for return due to a change of mind, subject to applicable consumer rights.
However, if an item is defective, damaged, incorrect or materially different from its description, please contact us so that we can review and resolve the issue in accordance with applicable law.
How do I request a return or exchange?
Please contact our customer support team within the applicable return window and provide:
- Your order number.
- The product name and reason for the request.
- Clear photographs or a short video showing the issue, where relevant.
Our team will review your request and provide the next steps. Please wait for return instructions before sending any product back.
Who pays for return shipping?
Return shipping arrangements and any applicable charges will be communicated when your return request is reviewed.
Where a product is damaged, defective, incorrect or materially different from its description, we will assess the issue and arrange an appropriate resolution in accordance with applicable law.
For eligible change-of-mind returns, any applicable return shipping charges will be communicated before the return is completed.
What if I receive a damaged, defective or incorrect product?
Please notify us as soon as reasonably possible after delivery, preferably within 48 hours, with your order number and photographs or video showing the issue.
We will review the request and coordinate with the relevant supplier or courier partner to determine the appropriate resolution, which may include a replacement, exchange or refund, as applicable.
The 48-hour notification request helps us investigate shipping issues; it does not limit any rights available to customers under applicable law.
3. Order Cancellations
Can I cancel my order?
Please contact our customer support team as soon as possible if you wish to cancel an order.
Cancellation may be possible before the order is processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return policy will apply.
For customised, made-to-order or specially sourced products, cancellation may be restricted once work or processing has begun, subject to applicable law.
Can Ziddi Ladki cancel an order?
In certain circumstances, we may need to cancel an order, including product unavailability, pricing or listing errors, payment verification issues, or supplier fulfilment problems.
If your prepaid order is cancelled by us, the applicable refund will be initiated to the original payment method or handled through another lawful refund method agreed with you.
We will communicate relevant cancellation information to the customer.
4. Refund Policy
How will I receive my refund?
For eligible prepaid orders, refunds will generally be issued to the original payment method.
For Cash on Delivery orders, we may request bank account or UPI details to process the refund securely, where required.
Please provide accurate refund information through our official customer support channel only.
How long will my refund take?
Once a refund is approved, we will initiate it within approximately 3–5 business days.
The time taken for the amount to reflect in your account may depend on your bank, payment provider or payment method.
For returned products, refunds will generally be initiated after the returned item has been received and inspected, where inspection is applicable.
If a refund is delayed beyond the expected period, please contact our customer support team with your order number.
Can I return only one item from a multiple-item order?
Yes, provided the individual product is eligible for return and the request is raised within the applicable return window.
The return and refund will apply only to the eligible item or items, subject to the applicable product and order terms.
5. Size, Fit and Product Differences
What if the product does not fit me?
Please check the size chart, measurements and product description before placing an order.
Size exchanges or returns are available only where the relevant product is eligible under the policy stated on its product page.
For products with customisation or alteration options, please verify the measurements carefully before confirming your order.
Will the actual product look exactly like the images?
We make every effort to display accurate product photographs and descriptions. However, slight differences in colour may occur due to lighting, photography and individual screen settings.
For products featuring embroidery, prints, handwork or other decorative details, minor variations may occur where applicable.
If the product you receive is materially different from its description, please contact our support team for assistance.