Your Trust, Your Data & Privacy.

1. Who We Are

Ziddi Ladki is a fashion-focused commerce brand offering selected women's fashion products, including sarees, ethnic wear, kurtis, bags, and other fashion products.

We may work with independent suppliers, sellers, retailers, delivery partners, payment providers, and other service providers to facilitate product listings, order processing, delivery, customer support, and related services.

In this policy, the terms “Ziddi Ladki,” “we,” “us,” and “our” refer to the business operating the Ziddi Ladki brand. The terms “you” and “your” refer to customers, visitors, and other individuals interacting with our platform.

2. Our Role in Processing Personal Information

Depending on the service and transaction, Ziddi Ladki may determine why and how personal information is processed or may process information through service providers acting on our behalf.

Where independent sellers, suppliers, or third-party service providers process personal information for their own purposes, their responsibilities may differ. We expect relevant partners to handle information in accordance with applicable laws and their respective obligations.

3. Information We Collect

We may collect the following categories of information, depending on how you use our services.

3.1 Information You Provide

This may include:

• Name and contact details, such as email address and phone number.
• Billing and shipping addresses.
• Account details and information you provide when registering, if account registration is available.
• Order details, product selections, delivery preferences, and transaction history.
• Messages, feedback, complaints, and other communications with our support team.
• Information you provide when participating in promotions, surveys, or other activities.
• Any other information you voluntarily submit through our platform.

Please avoid sharing unnecessary sensitive personal information through customer support or other communication channels.

3.2 Information Collected Automatically

When you browse or interact with our platform, certain technical and usage information may be collected, where applicable, including:

• IP address and browser information.
• Device type, operating system, and technical identifiers.
• Pages viewed, products explored, and interactions with the website.
• Referral sources, session information, and general usage patterns.
• Cookie and similar tracking technology data, subject to applicable requirements and your preferences.

The information collected will depend on the technologies enabled on our platform and the permissions or choices available to you.

3.3 Information Received from Service Providers

We may receive relevant information from service providers that help us operate our business, such as:

• Delivery partners providing shipment tracking and delivery status.
• Payment providers confirming transaction status.
• E-commerce, customer support, and order management platforms.
• Marketing and analytics providers, where applicable and permitted by law.

We use such information only for relevant business purposes, subject to applicable legal requirements.

4. How We Use Your Information

We may use personal information for the following purposes:

4.1 Order Processing and Delivery

• To receive and process orders.
• To confirm purchases and payments.
• To coordinate with relevant sellers, suppliers, warehouses, and delivery partners.
• To arrange shipping, delivery, returns, exchanges, and refunds, where applicable.
• To provide order confirmations, tracking details, and service updates.

4.2 Customer Support

• To respond to questions, requests, and complaints.
• To investigate order-related concerns.
• To resolve delivery, payment, product, or refund issues.
• To maintain records of customer communications where necessary.

4.3 Website Operations and Improvement

• To operate, maintain, and secure our platform.
• To identify and resolve technical issues.
• To understand how visitors use our website.
• To improve navigation, product discovery, and the overall shopping experience.

4.4 Personalisation and Recommendations

Where permitted by law, we may use relevant browsing, purchase, and preference information to recommend products, improve product discovery, and make your experience more relevant.

4.5 Marketing and Promotions

Subject to applicable consent and opt-out requirements, we may use your contact information to share product updates, offers, launches, campaigns, and other promotional communications.

You may opt out of promotional communications using the available unsubscribe option or by contacting us. You may continue to receive essential communications relating to your orders and account.

4.6 Fraud Prevention and Legal Compliance

We may process relevant information to detect suspicious transactions, prevent fraud, protect our customers and business, enforce our terms, respond to lawful requests, and comply with legal or regulatory obligations.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support website functionality, remember preferences, understand usage, measure performance, and, where permitted, support advertising and marketing activities.

Depending on the technologies used, these may include:

• Essential cookies: Help the website operate, maintain sessions, support checkout, and protect security.
• Functional cookies: Remember preferences and improve convenience.
• Analytics cookies: Help us understand website usage and improve performance.
• Advertising technologies: May help measure campaigns or deliver relevant advertisements, where enabled and permitted by law.

You may be able to manage cookies through your browser settings and any cookie-preference tools provided on our website. Disabling certain cookies may affect some website features.

We will obtain consent where required by applicable law before using non-essential cookies or similar technologies.

6. How We Share Your Information

We do not sell personal information to third parties as a standalone commercial product. However, we may share relevant information with trusted parties when necessary to operate our services, fulfil orders, or meet legal obligations.

These parties may include:

6.1 Sellers and Suppliers

Where necessary to fulfil your order, we may share relevant details, such as your name, delivery address, contact number, and order information, with the seller or supplier responsible for processing or dispatching the product.

6.2 Delivery and Logistics Partners

We may share the information required to ship your order, provide tracking updates, complete delivery, and process returns.

6.3 Payment Service Providers

Payment information may be processed by third-party payment gateways, banks, and payment service providers to complete transactions, verify payment status, prevent fraud, and process refunds.

Your payment information may be subject to the privacy and security policies of the relevant payment provider.

6.4 Technology and Business Service Providers

We may use third-party providers for website hosting, e-commerce operations, order management, customer support, email communications, messaging, analytics, security, and other business functions.

Such providers may process personal information on our behalf for authorised purposes, subject to applicable contractual and legal safeguards.

6.5 Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, a valid legal process, a regulatory requirement, or to protect the rights, safety, and security of our customers, business, or others.

6.6 Business Transfers

If our business is involved in a merger, acquisition, restructuring, or transfer of assets, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

7. Third-Party Websites and Services

Our platform may contain links to third-party websites, payment services, social media platforms, or other external services.

These services operate under their own terms and privacy policies. Ziddi Ladki does not control the privacy practices of independent third parties, and we encourage you to review their policies before sharing information with them.

8. Data Security

We take reasonable technical, organisational, and administrative measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

We also expect relevant service providers handling information on our behalf to maintain appropriate safeguards.

However, no website, digital transmission, or electronic storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we will take reasonable steps to protect information in accordance with applicable law.

9. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, recordkeeping, dispute resolution, fraud prevention, and compliance with legal obligations.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable retention requirements and lawful exceptions.

10. Your Privacy Rights and Choices

Subject to applicable law, you may have the right to:

• Request information about the personal data we process about you.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where legally applicable.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise concerns or complaints about the handling of your information.
• Exercise any other rights available under applicable data protection laws.

Certain records may need to be retained where required by law or necessary to resolve legitimate disputes.

To exercise your rights, please contact us using the details in the Contact Us section. We may need to verify your identity before responding to certain requests.

11. Children's Privacy

Our platform is intended for individuals legally able to use the relevant shopping services and enter into applicable transactions.

We do not knowingly collect personal information from children in circumstances where doing so is prohibited by applicable law. Where parental or guardian consent is required, we will follow the applicable legal requirements.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

12. International Data Transfers

Our platform or service providers may process or store information in locations outside your state or country, depending on the services used.

Where personal information is transferred across borders, we will comply with applicable legal requirements and implement appropriate safeguards where required.

13. Customer Support and Grievance Redressal

We aim to handle privacy-related concerns and customer complaints fairly, respectfully, and within a reasonable time.

For questions, requests, or complaints relating to this Privacy Policy, please contact:

If a grievance officer is required under applicable law, their name, designation, contact details, and relevant response timelines are provided below:

We may request relevant order details or identity verification to investigate and resolve your concern.

14. Protecting Your Payment and Account Details

We will not ask you to disclose such confidential credentials through ordinary customer support communications.

If you suspect an unauthorised transaction, fraudulent message, or suspicious request relating to your order, please contact us and your relevant payment provider promptly.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, platform, service providers, technology, or legal requirements.

Any revised policy will be published on this page with an updated revision date. Where required by applicable law, we will provide notice or obtain consent for material changes.

We encourage you to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

We will review your request and respond in accordance with applicable legal requirements.

Thank you for trusting Ziddi Ladki. Your Style. Your Zidd.